FAQ

Ordering and Payment
1. Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and follow the checkout process.

2. Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, and PayPal.

3. Q: Is my personal and payment information secure?
A: Absolutely! Our website uses SSL encryption to ensure your information is protected.

Shipping and Delivery
1. Q: What is your shipping policy?
A: We offer free shipping on all orders over R1000. Standard shipping takes 2-5 business days.

2. Q: Can I track my order?
A: Yes! You'll receive tracking information via email once your order ships.

Returns and Exchanges
1. Q: Can I return or exchange an item?
A: Yes! We accept returns and exchanges within 30 days of delivery.

2. Q: How do I initiate a return or exchange?
A: Contact our customer support team via email or phone, and we'll guide you through the process.

Authenticity and Quality
1. Q: Are your products authentic?
A: Absolutely! We only sell 100% authentic products from authorized retailers.

2. Q: What is the quality of your products?
A: We ensure that all products meet the highest standards of quality and condition.

Miscellaneous
1. Q: Do you offer any discounts or promotions?
A: Yes! Follow us on social media or sign up for our newsletter to stay informed about exclusive deals and promotions.

2. Q: How do I contact customer support?

- Email: therealsneakerclub@gmail.co.za
- Phone: +27 65 868 7881 (Monday - Friday, 9am - 5pm)

Still have questions? Contact us!